In May/June this year we undertook a survey of the people who use our mediation services to discover what they thought about online mediation. Since the end of March 2020 our mediators have undertaken over 120 days of mediation online. 

The survey was conducted on an anonymous basis using an internet-based questionnaire. The majority of respondents were solicitors/ lawyers (85%) with the remainder being mediators/negotiators. Many thanks to all those who completed the IM survey.

To see the full survey results please click this link – IM-Online Mediation Survey Results July 2020 

Particular highlights are:

–  Over 90% of those who have already taken part in an online mediation would do so again.

–  Over 80% who have not yet taken part in an online mediation would be prepared to do so.

–  Over 40% would take part in a mediation where some attendees were physically together and others attended online.

–  Time savings and costs savings were the top two advantages listed for online mediation.

This is still relatively new territory for all litigators and mediators and we welcome further feedback and comments on how to make this better for all.